Privacy Policy

---

Australia Sri Lanka Medical Aid Team Inc (AUSLMAT, we, us, our) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose and store personal information when you:

• make a donation
• subscribe to our mailing list
• volunteer or enquire about volunteering
• contact us through our website, email or social media
• participate in our events, campaigns or fundraising activities

What personal information we may collect

We may collect personal information such as:

• your name
• email address
• phone number
• postal address
• donation details and transaction records
• event registration details
• volunteer application or enquiry details
• communications you send to us

We may also collect limited technical information when you use our website, such as browser type, device information, IP address and website usage data.

How we collect personal information

We may collect personal information:

• directly from you
• when you complete a form on our website
• when you donate
• when you subscribe to updates
• when you contact us
• when you register for an event or campaign
• through trusted third-party providers that support our website, email communications and payment processing

Why we collect personal information

We collect personal information to:

• process donations and issue receipts
• respond to enquiries
• manage volunteers and supporters
• send newsletters, updates and fundraising communications
• run events and campaigns
• improve our website and communications
• meet legal, regulatory and record-keeping obligations

Disclosure of personal information

We may disclose personal information to trusted service providers who help us operate, such as:

• website hosting providers
• email communication platforms
• payment processors
• technology or administrative support providers

We do not sell personal information.

Overseas disclosure

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and to protect personal information appropriately.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct inaccurate or incomplete information, by contacting us using the details below.

Marketing communications

If you subscribe to our mailing list or otherwise agree to receive updates from us, we may send you news, event information, appeals and other charity-related communications. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Retention

We retain personal information only for as long as reasonably necessary for our operations, legal obligations and record-keeping requirements.

Contact us

For privacy enquiries, access requests or correction requests, please contact:

Australia Sri Lanka Medical Aid Team Inc (AUSLMAT)
Email: admin@auslmat.org
Postal address: 40 Barkley Place, Heidelberg 3084, Australia